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We accept online payment by the following methods:

Online payments are processed for us by WorldPay. Information sent from the payment page to Worldpay is encrypted to ensure your personal details are protected.

We are based in the United Kingdom. All payments are in pounds sterling (GBP).

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Refunds

Legal compliance: This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer: In accordance with the law, you have a seven day 'cooling-off' period in which you have the right to cancel your purchase and receive a full refund. We will accept accept returns within 30 days of delivery for a full refund (excluding delivery costs).

How to cancel within the seven day 'cooling-off' period: Should you wish to cancel your purchase within the seven day 'cooling off' period, please email sales@twiga.ltd.uk.

Software: We cannot refund software products once they have been registered. You are therefore advised not to register the product until the seven day 'cooling-off' period has ended.

Other products: We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post or courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.